AccessPark Privacy Policy

1. Who We Are

AccessPark is a parking information service designed to help people find, save, submit, and report accessible parking spaces. In this policy, "AccessPark", "we", "us", and "our" refer to the operator of the AccessPark app and website.

AccessPark is independently operated and is not currently a registered company. The operator's full legal name and business contact address still need to be confirmed.

2. Information We Collect

Depending on how you use AccessPark, we may collect:

• account information, such as email address, display name, account number, user ID, role, and sign-in details;
• profile changes, such as an updated display name;
• saved parking spaces, favourites, nicknames, and related bay details;
• parking space submissions, including location coordinates, street or place name, number of spaces, surface type, bay width, restrictions, notes, status, and review history;
• problem reports, including the bay reported, report type, notes, reporter ID, reporter display name, report status, and admin handling details;
• optional location information from your browser when you use current-location features;
• technical information needed to run and protect the service, such as device, browser, IP address, request logs, error logs, and security events.

3. How We Use Information

We use personal information to:

• create and manage accounts;
• let users save favourite parking spaces and manage profile details;
• receive, review, approve, reject, publish, and manage parking space submissions;
• receive and manage problem reports about parking spaces;
• show accessible parking results, map locations, and directions links;
• protect AccessPark from abuse, spam, fraud, security issues, and unauthorised admin access;
• debug, maintain, improve, and measure the reliability of the app;
• meet legal, regulatory, and safety responsibilities.

4. Lawful Bases

Where UK data protection law applies, we rely on different lawful bases depending on the purpose. This may include contract, where processing is needed to provide account and app features; legitimate interests, where we operate, improve, secure, and moderate AccessPark; consent, where you choose to grant browser location permission or opt into optional features; and legal obligation, where we must keep or share information to comply with the law.

5. Location Information

AccessPark can use your browser location if you choose "use my current location" or a similar feature. Your browser should ask for permission first. Location may be used to search nearby bays or fill latitude and longitude fields for a submission.

We do not need your live location to create an account. If you submit a space using coordinates, those coordinates become part of the submission and may be reviewed, stored, and published as parking information.

6. Browser Storage And Analytics

AccessPark uses browser storage for account sessions and to remember whether the feedback prompt has been shown or feedback submitted. A service worker may cache pages and static assets. Clearing site data removes this local information and may sign you out.

We use Vercel Web Analytics for page views and events such as searches, saves and reports. Search event properties include radius, result count and whether the visitor is signed in, not the search coordinates or account email. Vercel describes this service as cookie-free; see its analytics privacy information. Locally configured test versions may also store demo accounts and favourites on the device.

7. User Submissions And Public Content

Parking space submissions and approved parking information are intended to help other users. After admin review, details such as place name, coordinates, number of spaces, surface type, bay width, restrictions, and notes may be published in the app.

Do not include personal information about yourself or other people in public submission fields unless it is necessary and you have the right to share it.

8. Who We Share Information With

We may share information with:

• Supabase, for authentication, database, user profile, submission, report, and account data storage;
• Vercel, for website hosting, deployment and Web Analytics;
• OpenStreetMap tile services and Nominatim for maps and area searches, Postcodes.io for UK postcode lookup, and Google Maps when you follow a directions link;
• IONOS for configured service emails, such as welcome and submission review messages;
• professional advisers, legal authorities, regulators, or law enforcement where necessary.

Third-party services may process technical information such as IP address, browser details, request data, and approximate location derived from network information.

9. International Transfers

Some providers may process information outside the UK. Where required, AccessPark should use appropriate safeguards, such as adequacy regulations or approved contractual protections. This section must be checked against the final production provider list.

10. How Long We Keep Information

We keep personal information only for as long as needed for the purposes described in this policy. Account data is normally kept while the account exists. Saved spaces are kept until removed or the account is deleted. Submissions and reports may be kept while they remain useful for moderation, safety, audit, and parking information quality.

Before public launch, AccessPark should define exact retention periods for account records, submissions, reports, admin review history, support messages, and technical logs.

11. Security

We use reasonable technical and organisational measures to protect personal information. No online service is completely secure, so users should use a strong password, keep account details private, and tell us if they believe their account has been accessed without permission.

12. Your Rights

Depending on where you live and which data protection law applies, you may have rights to access, correct, delete, restrict, object to, or receive a copy of your personal information. You may also have the right to withdraw consent where processing is based on consent.

To make a privacy request, contact AccessPark. Provide enough information to identify the account and request, but never your password.

13. Complaints

We would like the chance to resolve privacy concerns first. If UK data protection law applies, users also have the right to complain to the Information Commissioner's Office.

14. Children

AccessPark is not designed for children. If we learn that a child has provided personal information without appropriate permission, we may delete or restrict the account and related information.

15. Changes To This Policy

We may update this policy as AccessPark changes. If changes are significant, we will take reasonable steps to make users aware of them.

16. Advertising And Your Choices

Google AdSense ads are not currently enabled on AccessPark. A direct sponsor banner, when configured, links to the sponsor's website and does not itself install Google's advertising cookies. The destination website has its own privacy practices.

Before Google advertising is enabled, we will publish the applicable vendor information and a certified consent message. Google and other advertising vendors may then use cookies or similar identifiers, including information about visits to this and other websites, for advertising measurement and, where permitted by your choices, personalised ads.

You will be able to decline optional advertising consent and revisit choices through the consent controls. Google's Ad Settings, its partner-site privacy information and third-party advertising choices provide further information and controls. These external controls do not replace consent on this site.

17. Related Terms

This policy should be read together with the AccessPark Terms of Service.